Legal

Privacy Policy

Effective June 15, 2026

This Privacy Policy explains how Elora AI LLC (“Elora,” “Elora Voice,” “we,” “us”) collects, uses, and protects information in connection with our AI phone-receptionist software and the website at eloravoice.com (the “Service”). By using the Service you agree to this Policy.

Information we collect

Account & business data. Information you provide to set up your business: name, owner name, email, phone number, address, business hours, menu/services, and agent configuration.

Call data. When the Service answers calls on your behalf, we process call audio, recordings, transcripts, summaries, caller phone numbers, and related metadata in order to operate the receptionist and report results to you.

Payment data. Subscription payments are processed by Stripe. We do not store full card numbers; Stripe handles card data under its own PCI-compliant terms.

Usage data. Standard log and device data (IP address, browser, pages viewed) to operate and secure the Service.

How we use information

To provide, operate, and improve the Service; answer and summarize calls; send you account, transactional, and service notifications; process payments; provide support; and meet legal obligations.

SMS / text messaging & mobile information

With consent, we send service-related text messages such as call summaries, appointment and order confirmations, and account notifications. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for help.

We do not sell, rent, or share your personal information, including mobile phone numbers and SMS consent, with third parties for marketing or promotional purposes. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. All consent to receive messaging is held in confidence per this Policy.

How we share information

We share information only with service providers that help us deliver the Service, for example Stripe (payments), our telephony and messaging carriers (call and SMS delivery), and AI/voice providers (to generate responses), and only to the extent needed to provide the Service. We may disclose information if required by law. We do not share data with third parties for their own marketing.

Data retention

We retain information for as long as your account is active or as needed to provide the Service, then delete or anonymize it within a reasonable period unless a longer retention is required by law.

Security

We use industry-standard safeguards, including encryption in transit and access controls, to protect information. No method of transmission or storage is 100% secure, but we work to protect your data.

Your choices & rights

You may access, correct, or request deletion of your information, and opt out of SMS (reply STOP) at any time. Contact us using the details below to exercise these rights.

Children

The Service is not directed to individuals under 18, and we do not knowingly collect their information.

Changes to this Policy

We may update this Policy from time to time. Changes take effect when posted, and we will update the “Effective” date above.

Contact us

Elora AI LLC, Katy, Texas, USA. Questions about this Policy or your data: info@eloravoice.com.