An answering service for contractors whose hands are already full.
You're under a sink, on a roof, or elbow-deep in a panel when the phone goes off. Industry tracking puts missed calls to home-service businesses as high as 62 percent. Most of those callers don't leave a voicemail. They tap the next result on Google. Elora answers every call while you work, books the estimate, and texts you the job details before you're out of the crawlspace.
You can't hold a wrench and a phone
Plumbers, HVAC techs, and electricians do their best work with both hands. That used to mean choosing between the job in front of you and the job calling in. Now Elora takes the call (address, what's broken, how soon they need you) and it lands on your phone as a text. Finish the task, then call back knowing exactly what you're walking into. (Missed-call rate per Contractor In Charge.)
Every missed call is the next guy's job
A homeowner with a dead AC in July doesn't wait for a callback. They go down the search results until somebody answers, and that company gets the job. Elora makes you the company that answers, without hiring a dispatcher. Calls get picked up around the clock, estimates get booked, and the customer never finds out how busy you actually were.
Real emergencies reach you. The rest waits for morning
A flooded basement at 2 a.m. should ring your cell. A water-heater quote at 2 a.m. should not. Elora transfers urgent calls straight through to you and turns everything else into a detailed message with a text summary waiting when you wake up. You protect your sleep without giving up a single after-hours customer.
What Elora handles for contractors
- Answers every call while you're on a job, on a ladder, or driving between them
- Books estimates and service visits with the customer's details
- Captures address, problem, and urgency in a message you can read in ten seconds
- Answers service-area, hours, and payment questions from your own info
- Puts genuine emergencies through to your cell, day or night
- Texts you a rundown the moment each call ends
- Talks with Spanish-speaking customers in Spanish, automatically
- Keeps the number that's painted on your truck
Common questions
01Will a real emergency still get to me?+
Yes. Urgent calls transfer straight through to your cell. Everything else arrives as a message plus a text summary, so you decide what interrupts dinner and what waits for the morning drive to the first job.
02Can I use it only for the calls I miss?+
Yes. Keep picking up when you can, and forward just your missed and after-hours calls to Elora. Or take a fresh local one. Nothing about how customers reach you has to change.
03I'm a one-truck operation. Is this overkill?+
It's built for exactly that. Starter is $49.99 a month for 200 minutes, month-to-month, cancel any time, with a one-time low-cost setup. If a busy stretch runs past your minutes, calls keep getting answered at $0.39 a minute. It never shuts off on a customer.
04How do I know how she'll sound to my customers?+
Try the live two-minute demo on this site, right from your browser, or your truck. If she sounds right, she can be answering your line the same day, after about 15 minutes of setup on your end. Elora is based in Katy, Texas.
Run the demo between jobs. She's on your phones before the next one's done.