An answering service for agents who can't take every call.
When a quote call hits voicemail, the premium usually walks. Research covered by DestinationCRM found that roughly 80 percent of callers who reach voicemail leave no message. They simply dial the next agency. Elora answers every call to your office, captures who called and why, books the callback, and texts you a summary the moment the line clears. You stay in your client meeting. She works the phone.
A missed quote call is premium you never see
Prospects shopping coverage call a short list and go with whoever picks up. Elora makes sure that's you. She gathers the caller's name, number, and what coverage they're shopping (auto, home, life, commercial) and books a callback time before they hang up. When you return the call, you're first, and you're already briefed. (Voicemail abandonment per DestinationCRM.)
Claims don't wait for office hours
Fender-benders happen at 11 p.m. When a shaken policyholder calls, voicemail is a poor answer. Elora picks up, takes the first-notice-of-loss details (who, what happened, where) as a clear, complete message, and puts genuinely urgent calls straight through to your cell. By the time you reach for your phone, the summary is already sitting in your texts.
Every caller becomes a callback you can act on
No more reverse-engineering a missed-calls list. After every single call, Elora texts you the caller's name, number, and reason. Hours, office location, and payment questions she answers herself, from the information you give her. Flat monthly plans ( $49.99, $149.99, or $249.99 depending on minutes) with no contract, so the math stays simple while the callbacks stack up.
What Elora handles for insurance agencies
- Every inbound call answered 24/7, lunch hours and weekends included
- Quote requests captured in full: name, number, coverage they want
- After-hours claims (FNOL) details taken as complete messages
- Urgent callers transferred to you or whoever is on call
- Office hours, location, and payment questions answered from your own info
- Callback appointments booked so prospects don't drift
- A text summary on your phone after each call ends
- Automatic Spanish for Spanish-speaking policyholders, plus four more languages
Common questions
01Can Elora take a claim report at midnight?+
She answers, collects the policyholder's details and what happened, texts you the summary at once, and transfers truly urgent calls to whoever's on call. She doesn't file with your carrier. She makes sure that when you do, you already have the facts in hand.
02Will she give quotes or coverage advice?+
No, and she shouldn't. She answers practical questions from the information you provide (hours, office details, your stated policies) and captures everything you need for the conversation that actually binds the business: yours.
03Do clients keep calling the agency number they already know?+
Yes. Forward your missed and after-hours calls and the number stays put. If you'd rather keep things separate, a new local number works too. Your book of business never has to learn anything new.
04What about Spanish-speaking clients?+
Elora switches to Spanish on her own the moment a caller starts speaking it: no transfer, no phone tree. She also handles Chinese, Japanese, Nepali, and Hindi. Your text summary arrives the same way regardless of the language on the call.
Take the two-minute demo, then put her on your line the same day.